New York, May 17, 2024 – New York's Electronic Benefits Transfer (EBT) system will undergo crucial updates on Sunday, May 19, 2024, leading to a temporary service disruption. The EBT system will be unavailable from approximately 12:01 a.m. to 11:00 a.m. during this period. This outage is necessary to transition to a new company managing the EBT system.
What To Expect During The EBT System Outage:
EBT cardholders will face a temporary inability to:
Purchase food using their EBT cards
Make cash withdrawals
Access the customer service hotline
Use the EBT mobile app, ConnectEBT
Log into the EBT online client portal at connectEBT.com
Plan Ahead:
Cardholders are advised to plan their food and cash purchases or withdrawals ahead of the scheduled maintenance. The EBT system's availability is expected to resume promptly after the changes are completed.
Why The Outage?
The scheduled downtime is due to the state’s transition to a new vendor responsible for managing the EBT system. This update is intended to improve the overall efficiency and reliability of the service.
No Action Required From Cardholders:
Cardholders do not need to take any action during this transition. Current EBT cards and PINs will remain valid, and the EBT Customer Service helpline number, 1-888-328-6399, will not change.
Stay Informed:
For updates on the system’s availability, cardholders can visit the New York State Office of Temporary and Disability Assistance (OTDA) website at otda.ny.gov on May 19. While the expected outage period is between 12:01 a.m. and 11:00 a.m., it’s possible the duration could be shorter or longer than anticipated.
Who Is Affected?
This outage will affect only New York EBT cardholders. EBT cards issued by other states will continue to function normally within New York.
For more information, please visit New York EBT system unavailable ON New York (.gov) otda.ny.gov.