NYCHA's Customer Contact Center is thrilled to announce the reopening of their Walk-In Centers to provide you with the service you need. In response to customer feedback, they have evaluated how to improve their services and are delighted to introduce their new appointment booking feature. Now, you can conveniently schedule an appointment at a Walk-In Center at a time that works best for you. This new feature ensures that you have an improved customer experience and minimizes your time spent in waiting areas. They are committed to providing the best possible service to public housing residents, Section 8 voucher holders, landlords, and applicants, and they are confident that this new feature will do just that. The Walk-In Centers are now available by appointment only, and open Monday through Friday from 8 a.m. to 5 p.m. So, schedule your appointment today and let them assist you with your service needs!
To learn how you can make an appointment for your visit please click here
Here are the locations and contact information for both centers:
Address: 478 East Fordham Road (1 Fordham Plaza), 2nd floor Bronx, NY 10458 (Between 3rd Avenue and Washington Avenue)
Phone: 718-707-7771
Hours: Monday-Friday, 8am-5pm
Address: 787 Atlantic Avenue, 2nd Floor Brooklyn, NY 11238
Phone: 718-707-7771
Hours: Monday-Friday, 8am-5pm
What Is NYCHA?
As a community member, it is my honor to shed light on an important organization that has been serving our city for over 80 years - the New York City Housing Authority, also known as NYCHA.
NYCHA was established in 1934 as a response to the housing crisis in New York City during the Great Depression. It is the largest public housing authority in North America, providing safe, affordable housing to over 400,000 low- and moderate-income New Yorkers.
The organization manages 176,000 apartments across 326 developments in all five boroughs of the city, and its residents represent a diverse cross-section of our community. From families with children to seniors living on fixed incomes, NYCHA serves as a critical lifeline for many of our most vulnerable neighbors.
Despite the challenges it faces, NYCHA remains committed to its mission of providing safe, clean, and affordable housing to its residents. The organization has made significant strides in recent years, including the implementation of a comprehensive plan to address lead paint hazards in all of its developments.
NYCHA has also taken steps to improve the quality of life for its residents by investing in building repairs and upgrades, providing job training and educational opportunities, and offering programs that support health and wellness.
Of course, there is always more work to be done. NYCHA faces ongoing challenges related to funding and aging infrastructure, and the COVID-19 pandemic has highlighted the need for even greater resources and support for our public housing communities.
As a community member, I urge all New Yorkers to support NYCHA and its residents. We can do this by advocating for increased funding and resources, volunteering our time and talents, and advocating for policies that support affordable housing and access to basic necessities like healthcare and healthy food.
We must also recognize the vital role that NYCHA plays in our city, and the important contributions of its residents to our communities. Together, we can work to ensure that every New Yorker has access to safe, clean, and affordable housing - because when we invest in our communities, we all benefit.
How To Apply For NYCHA:
Step 1: Check your eligibility Before applying for NYCHA, it's important to make sure you meet the eligibility requirements. You must be at least 18 years old, a legal resident of the United States, and meet the income and family size requirements. You can check the eligibility criteria and income limits on the NYCHA website.
Step 2: Gather Required Documents You will need to gather a few important documents before starting your application. This may include identification documents like a driver's license or passport, proof of income, and documentation of your household size.
Step 3: Create an Account and Start Your Application To start your application, you will need to create an account on the NYC Housing Authority website. Once you have created an account, you can begin the application process. The application will ask you to provide personal information, income information, and details about your household size. (Apply here)
Step 4: Submit Your Application and Supporting Documents After completing your application, you will need to submit it along with the required supporting documents. You can submit your application and documents online or in person at a NYCHA application center.
Step 5: Wait for Application Processing and Interview After submitting your application, you will need to wait for it to be processed. If your application is accepted, you will be contacted to schedule an interview. During the interview, NYCHA staff will verify the information provided in your application and discuss your housing needs.
Step 6: Receive a Housing Offer If you are found eligible for NYCHA housing and there is an available unit that meets your needs, you will receive a housing offer. You will have the opportunity to accept or decline the offer.
Step 7: Move into Your NYCHA Unit If you accept the housing offer, you will need to complete the move-in process, which includes signing a lease and paying any required security deposits or fees. Once you have completed the move-in process, you can begin enjoying your new NYCHA home.
Applying for NYCHA can be a complex process, but by following these steps and providing all the required information, you can increase your chances of being approved for this critical resource for affordable housing in New York City.
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